Warranty
Effective Date: December 5, 2025
At Tirafina LLC, we stand behind the quality and craftsmanship of our jewelry.
Do You Offer a Warranty?
Yes. Tirafina LLC offers a limited warranty on eligible jewelry items purchased directly from our website.
What the Warranty Covers
Our limited warranty covers manufacturing defects related to:
-
Craftsmanship
-
Structural integrity of the jewelry
-
Stone setting issues caused by manufacturing defects
What the Warranty Does Not Cover
This warranty does not cover:
-
Normal wear and tear
-
Damage caused by accidents, misuse, or improper care
-
Scratches, dents, or discoloration due to everyday use
-
Damage caused by unauthorized repairs, resizing, or alterations
-
Lost or stolen items
-
Damage caused by exposure to chemicals, extreme temperatures, or improper storage
Warranty Duration
The limited warranty is valid for one (1) year from the original date of purchase, unless otherwise stated in writing.
How to File a Warranty Claim
To submit a warranty claim:
-
Contact our customer service team at customerservice@tirafina.com
-
Provide your order number and a description of the issue
-
Include clear photos of the item showing the concern
Our team will review your request and provide further instructions if the item qualifies for warranty service.
Warranty Resolution
If a claim is approved, Tirafina LLC may, at its discretion:
-
Repair the item
-
Replace the item with a comparable product
-
Offer an alternative resolution when repair or replacement is not feasible
Disclaimer
This warranty applies only to the original purchaser and is non-transferable. Warranty coverage applies only to products purchased directly from Tirafina LLC.
