Refund policy
Refund & Return Policy
Effective Date: November 1, 2024
Order Cancellations (Before Shipping)
Customers may request an order cancellation before the order has shipped.
To request a cancellation, please contact our Customer Service Team as soon as possible at customerservice@tirafina.com, including your order number and reason for the request.
Cancellation requests must be submitted within 12 hours of placing the order and before shipment confirmation.
Once an order has shipped, cancellations are no longer accepted and the order must follow the return process outlined below.
Returns & Exchanges — General Policy
If you are not 100% satisfied with your purchase, you may return the item for a refund or exchange within 30 days of delivery, in accordance with the guidelines below.
To request a return or exchange, please contact our Customer Service Team at customerservice@tirafina.com with your order number and reason for the request.
All items must be returned in their original packaging, along with any certificates provided at the time of purchase.
Once your return is received, it may take 2–4 business days to process. All returned items are inspected by our Quality Assurance Team.
Items Not Eligible for Return or Exchange
The following items are not eligible for return or exchange:
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Items that have been damaged, modified, or worn
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Items not originally purchased from our website
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Items repaired, resized, or engraved by another jeweler
Returns for Customer Remorse
(Wrong item ordered, item does not fit, changed mind)
Return Deadline
Returns for customer remorse are accepted within 30 days from the delivery date, provided the item meets return eligibility requirements.
Exchanges
Exchanges are accepted within the return window for eligible items, subject to availability. Exchanges may be requested for a different size, color, or product.
Return Shipping
Return shipping is always free for the customer.
Once your return request is approved, Tirafina LLC will provide a prepaid return shipping label at no cost to you.
Refund Processing Time
Refunds are processed within 2–4 business days after the returned item is received and approved.
Original Shipping Costs
Original shipping charges are non-refundable, except where required by law.
Returns for Defective, Incorrect, or Damaged Products
We accept returns for items that arrive defective, incorrect, or damaged.
How to Initiate a Return
Please contact our Customer Service Team at customerservice@tirafina.com within 7 days of delivery, including your order number and clear photos of the issue.
Return Method
Returns are accepted by mail only.
Return Process
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Contact Customer Service to report the issue
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Receive return instructions and a prepaid shipping label
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Securely package and ship the item as instructed
Return Shipping Costs
Return shipping is fully covered by Tirafina LLC.
Refund Processing Time
Approved refunds are processed within 2–4 business days after the item is received.
Original Shipping Costs
Original shipping charges are refunded when the return is due to our error.
Late Returns
Returns requested after the 30-day return window may not be accepted.
If approved at our discretion, return shipping will still be provided at no cost to the customer, but refunds may be subject to evaluation depending on the condition of the item.
Additional Return Guidelines
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Jewelry must be securely packaged in the original box or a sturdy alternative
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Include a note with your name and order number
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Clearly indicate whether the request is for a refund or exchange
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All return shipments must include an INVOICE number clearly written on the outside of the package
For security reasons, please do not mention “Tirafina LLC” on the outside of the package.
Refund Method
Refunds are issued to the same payment method used at purchase.
Contact Information
Tirafina LLC
📍 12 E 46th St, 2nd Floor, New York, NY 10017
📞 1 (469) 431-1452
📧 customerservice@tirafina.com