Privacy policy

Privacy Policy

Effective Date: December 5, 2025

This website is owned and operated by Tirafina LLC.
Address: 12 E 46th St, 2nd Floor, New York, NY 10017, United States.

Tirafina LLC is committed to protecting your privacy. This Privacy Policy explains what data we collect, how we use it, how it is stored and shared, and the rights you have regarding your personal information.

By accessing or using our website, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

a. Personal Information

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

b. Account & Transaction Information

  • Order history and purchase details

  • Customer service communications

  • Return, exchange, or repair requests

c. Payment Information

  • Payment details are processed securely by third-party payment processors

  • We do not store full credit card numbers or sensitive payment credentials

d. Technical & Usage Information

  • IP address

  • Browser type and version

  • Device identifiers

  • Pages viewed and interactions with the website

  • Referring URLs and timestamps

e. Cookies & Tracking Data

  • Cookies and similar technologies used for analytics, security, functionality, and advertising

2. How We Use Your Information

We use your information for the following purposes:

  • To process, fulfill, and ship orders

  • To provide customer support and respond to inquiries

  • To manage returns, refunds, exchanges, and repairs

  • To improve website performance, functionality, and user experience

  • To detect and prevent fraud or unauthorized activity

  • To comply with legal and regulatory obligations

  • To deliver relevant marketing and advertising, including remarketing campaigns

3. Cookies & Tracking Technologies

We use cookies and similar technologies, including but not limited to:

  • Google Analytics – to understand website usage and performance

  • Google Ads & Remarketing – to display relevant advertisements

  • Meta (Facebook) Pixel – to measure advertising effectiveness

These tools may collect information about your browsing behavior across websites.

Managing Cookies

You may manage or disable cookies through your browser settings.
Please note that disabling cookies may affect certain website features.

4. How We Share Your Information

We may share your information only as necessary with trusted third parties, including:

  • Payment processors

  • Shipping and logistics providers

  • Website hosting and technology service providers

  • Analytics and advertising platforms

We do not sell your personal information.
Third-party service providers are authorized to use your information only to perform services on our behalf and are subject to their own privacy obligations.

5. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders and provide services

  • Meet legal, accounting, or regulatory requirements

  • Resolve disputes or enforce agreements

When information is no longer required, it is securely deleted or anonymized.

6. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal information

  • Restrict or object to certain processing activities

  • Request a copy of your data

  • Withdraw consent where processing is based on consent

GDPR Rights (EU / UK Residents)

You also have the right to:

  • Data portability

  • Lodge a complaint with a data protection authority

CCPA Rights (California Residents)

You have the right to:

  • Know what personal information is collected and how it is used

  • Request deletion of personal information

  • Opt out of certain data uses

We do not sell or share personal information as defined under CCPA.

7. How to Exercise Your Rights

To exercise any privacy rights, please contact us at:
📧 customerservice@tirafina.com

We may need to verify your identity before processing requests.
We will respond within a reasonable timeframe, as required by law.

8. Opt-Out Options

You may opt out of:

  • Marketing emails by using the “unsubscribe” link in our emails

  • Targeted advertising via Google Ads and Meta platforms

  • Cookies through browser or device settings

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.
However, no method of transmission over the internet is 100% secure.

10. Children’s Privacy

Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children under 13.
If such information is identified, it will be deleted promptly.

11. International Data Transfers

Your information may be processed and stored in the United States or other countries where data protection laws may differ from those in your jurisdiction.

12. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.

13. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to conflict of law principles.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated Effective Date.

15. Contact Information

If you have questions or concerns regarding this Privacy Policy, please contact us:

Tirafina LLC
📍 12 E 46th St, 2nd Floor, New York, NY 10017
📞 1 (469)-431-1452
📧 customerservice@tirafina.com