Shipping policy
Where We Ship
Tirafina LLC currently ships within the United States only, including the continental U.S., Alaska, Hawaii, APO, FPO, DPO addresses, P.O. Boxes, and U.S. Territories.
At this time, we do not offer international shipping.
Shipping Methods & Costs
Standard Shipping
Free within the United States.
Express Shipping
Express shipping options and costs, when available, will be displayed at checkout before completing your purchase. The final shipping fee will always be shown during the payment process for full transparency.
All Tirafina LLC shipments are fully insured and risk-free. Tracking information is provided once your order ships.
Carriers Used
Orders are shipped using reliable carriers such as USPS, UPS, and FedEx, depending on destination and selected shipping method.
Order Cut-Off Time
Orders placed before 2:00 PM Central Time (CT) on business days will begin processing the same day.
Orders placed after the cut-off time, on weekends, or on holidays will begin processing the next business day.
Order Processing (Handling Time)
Orders are processed within 1–3 business days, Monday through Friday, excluding holidays.
As a fraud-prevention measure, some orders may require additional verification, which may result in a short processing delay.
Estimated Transit Time
Transit time begins once the package leaves our shipping department and varies by location and carrier:
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Standard Shipping: typically 2–7 business days
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APO / FPO / DPO & U.S. Territories: typically 7–10 business days
Delivery days depend on the carrier and may be Monday through Friday, with limited Saturday delivery when available.
Delivery Dates & Weekend Delivery
Exact delivery dates and times cannot be guaranteed at the time of purchase. Once shipped, the carrier determines the delivery window, which will be provided in your “Order Shipped” email.
Weekend delivery (Saturday) may be suspended by carriers at times. If available, this option will appear during checkout.
If Your Order Is Not Received
If your order does not arrive within the estimated delivery timeframe, please contact our Customer Service Team so we can assist with tracking and resolution.
Tracking Your Order
You can track your order using the tracking number included in your shipment confirmation email.
Please ensure our email address is added to your contacts and check your Spam or Junk folder if needed.
Hold for Pickup & Alternative Delivery
If you are unavailable to receive your delivery or are sending a gift, you may request the package to be held at the carrier’s shipping center. Packages are typically held for up to 5 business days.
The designated recipient must be 21 years or older and present a valid government-issued ID.
Insurance & Signature Requirement
All Tirafina LLC shipments are insured until delivery.
An adult signature is required for all orders to ensure secure delivery.
Once a package is marked as delivered, Tirafina LLC is not responsible for loss or theft.
Delays & Exceptions
Delivery delays may occur due to circumstances beyond our control. Tirafina LLC is not responsible for carrier delays and does not refund shipping charges in such cases. We will notify customers promptly if we become aware of significant delays.
Sales Tax
Sales tax is collected only for orders shipped to applicable U.S. states, in accordance with state regulations. Tax is calculated on the item price after discounts, where applicable.
Contact Information
For shipping-related questions, please contact us:
Tirafina LLC
📍 12 E 46th St, 2nd Floor, New York, NY 10017
📞 1 (469)-431-1452
📧 customerservice@tirafina.com