FAQs
If you are not 100% satisfied with your purchase, you can return it for a full refund or exchange it. In addition to our standard 30-day return policy,
To request a return shipping label, please contact our customer service at customerservice@tirafina.com explaining the case. After this, a free fully insured return label will be sent to your registered email address.
Yes, standard shipping within the U.S. is free unless you select express shipping.
Please make sure to review the shipping costs for express shipping at checkout before completing your purchase. The final shipping fee will be displayed during the payment process, ensuring complete transparency.
Standard free shipping takes around 7 to 10 business days for the order to arrive. The estimated delivery date displayed is for U.S. addresses only and does not apply to APO, FPO and DPO addresses
You may track your order using the tracking number provided in the order confirmation mail. To track your shipment, please click here.
To ensure that you receive all notifications from us, kindly add our email ID to your address book. We recommend checking your 'Spam' and 'Junk' folders regularly to avoid missing any important emails from us.
We prioritize customer satisfaction and will make every effort to accommodate a request for cancellation or changes in order before shipping. This may result in delayed delivery.
However, if the order has already been shipped, it will not be possible for us to make any changes. If you are not satisfied with the product, you can return it after you receive the shipment. Please get in touch with us at customerservice@tirafina.com if you prefer to personally collect your package.
At this time, Tirafina only offers shipping within the United States. We are working on expanding our shipping options and hope to offer international delivery in the future. Thank you for your understanding and continued support!
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